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Complaints procedure

Brown&Co has a two-stage complaints handling procedure for the benefit of our clients. Stage one allows our firm to review and consider a client’s complaint in full and attempt to resolve the matter to our clients’ satisfaction, while stage two gives our clients the opportunity to have their complaint reviewed and considered by an independent redress provider.

If you have spoken to us about your complaint, we ask that you put the details of your complaint in writing. This is so that our firm can establish a full understanding of the reasoning behind your complaint. A senior person has been appointed in each office to deal with complaints, so please send your written complaint to:


Derek Jackson

6 Manor Park, Banbury, Oxfordshire, OX16 3TB

01295 273555


Tom Holliday or Chloe Greig

8 Melton Enterprise Park, Redcliff Road, North Ferriby, East Yorkshire, HU14 3RS

01482 421234,

Bury St Edmunds

Oliver Bodie

West Wing, Linden Square, 146 Kings Road, Bury St Edmunds, Suffolk, IP33 3DJ

01284 725715 

Caribbean & Americas

Asnia Ste Marie

PO Box CP5919, Castries, St Lucia, West Indies

001 7584516151


Henry Cockerton

1a Market Place, Holt, Norfolk NR25 6BF

01263 711167

King’s Lynn

Tom Phillips

Market Chambers, 25-26 Tuesday Market Place, King’s Lynn, Norfolk, PE30 1JJ

01553 770771


Nathan Roe

5 Oakwood Road, Lincoln, Lincolnshire, LN6 3LH

01522 457175


James Valentine

5 Geoff Monk Way, Birstall, Leicester, Leicestershire, LE4 3BU

01664 502889


David Hinton

The Atrium, St George’s Street, Norwich, Norfolk, NR3 1AB

01603 629871


Jeremy Baguley

29-33 Grove Street, Retford, Nottinghamshire, DN22 6JP

01777 709112

Poland & Romania

Adam Oliver

Ulica Bydgoska 1, 87-100 Torun, Poland


St Neots

Simon Tindle

The Fairways, Wyboston Lakes, Great North Road, Wyboston, Bedfordshire, MK44 3AL

01480 213811

We will consider your complaint as quickly as possible and will aim to contact you within three working days to acknowledge receipt of your claim and to inform you of our understanding of the circumstances leading to your complaint. Where possible, within fifteen working days of receipt of your written complaint, the person dealing with your complaint will write to you to inform you of the outcome of the investigation into the matter and to let you know what actions have been or will be taken.

If you are dissatisfied with the outcome at this point you may wish to refer to (for consumer clients) The Property Redress Scheme, Elwood House, 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY, telephone 0333 321 9418 or e-mail; or (for business clients) The Centre for Effective Dispute Resolution, The International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU, telephone 020 7536 6000 or e-mail

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